Frequently Asked Questions
Here’s some of the questions we’re often asked by our customers. If you can’t find the answer you are looking for, or need further information, then do get in touch with one of the team on 01844 299344, Live Chat or email firstname.lastname@example.org, & we’d love to help.
About Huddle Furniture
Q: Who is Huddle Furniture Ltd?
A: We’re an owner run business whose mission is to help you find brilliant furniture at great value. We’re a limited company to which all payments and registrations are made.
Q: What is the company’s registered address?
A: Our registered address is: 41 Slave Hill, Haddenham, Bucks. HP17 8AZ.
Q: What is the company’s registered company number?
A: Our registered company number is 8585091 .
Q: What is the company’s VAT number?
A: Our company VAT number is 204 908814.
If you need our Company Details to set us up as a supplier, please email email@example.com and we’ll send these back by return.
Making A Purchase
Q: How can I place an order?
A: Orders can be completed online on our easy to navigate online store. Or you can email your order to firstname.lastname@example.org and we can send you an invoice. If you’re a School or Public Sector, we can open you an instant credit account.
Q: Do I need to set up an account to purchase online?
A: No, you can check out as a guest. However, opening an online account means you won’t have to re-enter your details next time you order.
Q: Do you offer discounts?
A: We like to keep things simple, and openly show our best prices first time. Others may inflate their prices to then show “savings” but that’s not our style. However, sometimes we can get bulk discounts from our suppliers, so if you have a volume requirement, do let us know and if we can save you even more money, we will.
Q: What colours are available?
A: Many of our products are available in a range of colours, many of which are displayed online. However, if you do not see the colour that you require, please call a member of our sales team on 01844 299344 for more information and colour options available.
Q: What if I can not see what I am looking for?
A: Then please call! We are happy to help or advise with all enquiries. We have a wide range of products available, some of which are not featured online. Our fantastic relationships with manufacturers give us the opportunity to source products that you require.
Q: Will my item be delivered flat packed or ready assembled?
A: Depending on what item you have selected, look out for the icon within the product details. If you want to know more, please call us on 01844 299344.
Q: Do I have to have the same tray combination as shown in the image of the tray storage units?
A: No, with the majority of tray storage units you can change the configuration of trays to whatever you require. Just remember that for 1 jumbo tray = 4 shallow or 2 deep; 1 deep = 2 shallow. Mix and match with these sizes.
Q: Can I mix and match the tray colours for tray storage units?
A: Yes, just let us know whatever colours and combinations you require (including clear trays).
Q: Are trays included within the price of a storage unit?
A: Yes, unless specifically stated that they are not.
Q: Do you charge for delivery?
A: It depends on what you’re buying, and also the quantities. We believe being open & transparent is the only way to do business. Many online retailers include delivery charges in their prices and offer “free” delivery. Where we’re charged specific delivery charges, we’d rather show it separately, so you can see the true cost of what you’re buying. It also means you benefit from buying multiple items, as you’ll only have the one delivery charge.
We show any delivery charge clearly on the product page, but any queries at all please let us know on 01844 299344.
Q: How long will delivery take?
A: Delivery depends on what you order, and is outlined on the product page. These lead times are indicative and based on what our suppliers advise; however these can fluctuate during certain periods. It’s worth bearing in mind that July, August and September are busy times for educational products and lead times may be extended. For more information regarding delivery options feel free to give us a call on 01844 299344.
Q: Do you deliver to residential customers?
A: Huddle Furniture are trade suppliers and can only deal with businesses and public sector. We can generally deliver to residential addresses if this is used for business purposes.
Paying For My Order
Q: How do I pay for my order?
A: We accept payment through most Credit Cards, PayPal, and can send you a Pro Forma to facilitate a BACS transfer or cheque. If you’re a school, university or in the Public Sector at all, we can offer you instant credit. Simply place your order online and select “Credit Account” or email over your PO.
Q: What are your bank details?
A: Our bank details are: Lloyds TSB
Account Name: Huddle Furniture Limited.
Sort Code: 30 95 41
Account Number: 30865760
Our accounts team are happy to help with any further information that you may require, simply call us on 01844 299344. Payments are to be made to Huddle Furniture Ltd from whom you will have received the invoice.
Q: Who do I make cheques payable to?
A: Please make all cheques payable to: Huddle Furniture Ltd
Q: What address do I need to send cheque payments to?
A: Cheques should be sent to: Huddle Furniture Ltd, 41 Slave Hill, Haddenham, Bucks HP17 8AZ.
Q: How do I apply for a Credit Account?
A: Business Credit accounts can be applied for online, alternatively, for more information, please contact a member of our accounts team on 01844 299344.
What If I Change My Mind?
Q: What if I change my mind after delivery?
A: Goods are not supplied on a ‘sale or return’ basis. Therefore, goods are non-returnable unless faulty or are a loan sample. Should you wish to return an item, please contact us on 01844 299344 and we will enquire whether our suppliers will accept a return, and what cancellation charge may be incurred. For more details please see our Terms & Conditions.
Q: Can I cancel my order?
A: Orders are placed with our suppliers immediately and so any cancellations may incur a cost. For more details please see our Terms & Conditions.
Q: I have received a damaged item, what do I do?
A: All goods must be checked on delivery in case of damages or loss of an item in transit. Any damages must be noted on the delivery note and put in writing to Huddle Furniture Ltd within 24 hours of receipt of the goods. Delivery notes signed ‘unchecked’ will not be accepted should goods be faulty/ damaged. Please note if items are received damaged you may be asked to provide a photo of the item. This will allow us to be able to dispute the issue with the manufacturer. For more details please see our Terms & Conditions.